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Haley  
#1 Posted : Tuesday, March 12, 2019 1:19:01 AM(UTC)
Haley

Rank: Administration

Groups: Registered
Joined: 2/16/2019(UTC)
Posts: 5
U.S. Minor Islands
Location: Irvine

FAQ
Recently, some customers complained to us that they still met some problems even if they’ve read the user’s manual carefully. Therefore, we’ve summarized some tips on how to solve those problems they encountered.

1. Q: The earbuds cannot turn on automatically when I dropped them out of charging cabin.
A: Check whether the electricity of charging cabin has run out or the earbuds have been put into wrong position.

2. Q:It seems that the right earbud ran out sooner than the left one.
A: The right one is the host earbud, which causes a lot of power consumption on data transmission.

3. Q: The left and right earbuds could not pair automatically when I turned them on.
A: The process will give priority to the host earbud (Right earbud) so that they might not pair at the same time.

4. Q:It is said that the earphones have noise reduction function but ambient noise isn’t reduced when I put them on.
A: Please adjust headphone’s position. Headphones may be incorrectly positioned into ears. Furthermore, ambient noise may not be synchronized with noise-cancelling frequency.

5. Q: I have made connection with my smartphone for many times, but it failed.
A:The earbuds haven’t entered pairing status yet or they are under lower power.

6. Q: There is a noise in the earbuds or the receiver appears to be in a low voice when talking.
A: Check whether the earbuds is worn properly or there is some other external electronic magnetic field interference.

7. Q: I confronted that voice signal was interfered when I communicated with my friends.
A: The interference of human signal may lead to disconnecting with earphones, causing noise or signal intermitted. Perhaps it may disconnect with Bluetooth when you’re exercising
Therefore, you’d better put the earbuds on the same side of your mobile phone.

8. Q: I found that the sound has become distorted when I listened to music for a long time.
A: You’d better check whether the earbuds are of sufficient power or not.

9. Q: When I entered monaural mode, it seemed that I’d disconnected from the earbuds?
A:First, please check whether you’re in a compact environment. If so, it would have unstable signal; besides, if your hair is too long, it would prevent signal from intermitting.

10. Q: During my runs, I found that the earbuds disconnected from cellphone for seconds at a time.
A: Check whether earbuds and cellphone are put in the same side of pocket or other external interference.

Edited by user Tuesday, March 12, 2019 1:37:07 AM(UTC)  | Reason: Not specified

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