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kudo2u  
#1 Posted : Saturday, April 4, 2020 7:18:08 AM(UTC)
kudo2u

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My tracker stopped working sometime in the last 24 hours. The object has moved several times, however the tracker still shows the same location since yesterday morning. I saw on another thread to make sure the SIM card is active. I'm not sure how to do that? I have not received a renewal notice recently so I believe it should be OK. But I don't know how to check. Thank you!
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mogroffs  
#2 Posted : Saturday, April 4, 2020 12:17:47 PM(UTC)
mogroffs

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I'm having the same problem and my sim card is supposed to be active until May! Very frustrating!!
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Shirley  
#3 Posted : Sunday, April 5, 2020 4:39:43 PM(UTC)
Shirley

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Originally Posted by: kudo2u Go to Quoted Post
My tracker stopped working sometime in the last 24 hours. The object has moved several times, however the tracker still shows the same location since yesterday morning. I saw on another thread to make sure the SIM card is active. I'm not sure how to do that? I have not received a renewal notice recently so I believe it should be OK. But I don't know how to check. Thank you!


Hi,

Would you please give me the model# of your tracker?
And please live chat us, our customer service will check what the problem is.

Thanks
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Shirley  
#4 Posted : Sunday, April 5, 2020 4:40:08 PM(UTC)
Shirley

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Originally Posted by: mogroffs Go to Quoted Post
I'm having the same problem and my sim card is supposed to be active until May! Very frustrating!!


Hi,

Would you please give me the model# of your tracker?
And please live chat us, our customer service will check what the problem is.

Thanks
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pmvrj  
#5 Posted : Sunday, April 26, 2020 11:44:29 AM(UTC)
pmvrj

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Location: 44109
How do you troubleshoot
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Shirley  
#6 Posted : Sunday, April 26, 2020 4:13:57 PM(UTC)
Shirley

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Originally Posted by: pmvrj Go to Quoted Post
How do you troubleshoot


Hi,

What's the problem with your tracker?
Please live chat us or mail us to csw@ablegrid.com with the model# of your tracker, we will check it.

Thanks
Shirley
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Lcarnegie  
#7 Posted : Friday, January 21, 2022 2:09:47 PM(UTC)
Lcarnegie

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Location: FL
traker has stopped
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AbleGrid  
#8 Posted : Friday, January 21, 2022 5:12:13 PM(UTC)
AbleGrid

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Originally Posted by: Lcarnegie Go to Quoted Post
traker has stopped


live chat with our tech support or email csw@ablegrid.com
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