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Lawrence M  
#1 Posted : Saturday, February 29, 2020 7:52:07 AM(UTC)
Lawrence M

Rank: Newbie

Groups: Registered
Joined: 2/29/2020(UTC)
Posts: 2
United States
Location: FL

I've had this GPS tracker for a month it's worked fine but yesterday I noticed the GPS was at home where it should have been somewhere else and since then it has been at home even though the car has been all over town, at work etc.. when I click on it it said no new data points there's no history it's like it's frozen in one location at home. there is still 88% battery. so is there a reset? or what do I do? thank you for your time....
Shirley  
#2 Posted : Saturday, February 29, 2020 8:07:10 AM(UTC)
Shirley

Rank: Administration

Groups: Administrators
Joined: 2/5/2018(UTC)
Posts: 93
United States

Originally Posted by: Lawrence M Go to Quoted Post
I've had this GPS tracker for a month it's worked fine but yesterday I noticed the GPS was at home where it should have been somewhere else and since then it has been at home even though the car has been all over town, at work etc.. when I click on it it said no new data points there's no history it's like it's frozen in one location at home. there is still 88% battery. so is there a reset? or what do I do? thank you for your time....


Hi,

Is your sim card service expired? Please live chat us with your sim card imei#, we will check into it.

Thanks
Shirley
Lawrence M  
#3 Posted : Saturday, February 29, 2020 11:42:47 AM(UTC)
Lawrence M

Rank: Newbie

Groups: Registered
Joined: 2/29/2020(UTC)
Posts: 2
United States
Location: FL

It wasn't expired yet , but I just got a text today about renewing it just today on the 29th and after I did it now it's working again, it seems like it stopped a day and a half early before I renewed it. But it's working now, thanks for the reply...
Shirley  
#4 Posted : Sunday, March 01, 2020 7:02:13 PM(UTC)
Shirley

Rank: Administration

Groups: Administrators
Joined: 2/5/2018(UTC)
Posts: 93
United States

Originally Posted by: Lawrence M Go to Quoted Post
It wasn't expired yet , but I just got a text today about renewing it just today on the 29th and after I did it now it's working again, it seems like it stopped a day and a half early before I renewed it. But it's working now, thanks for the reply...


Hi,

You are welcome and please feel free to live chat us if you have any questions.

Thanks
Timbaylor12  
#5 Posted : Sunday, March 08, 2020 2:55:05 AM(UTC)
Timbaylor12

Rank: Newbie

Groups: Registered
Joined: 3/7/2020(UTC)
Posts: 1
United States
Location: Nevada

This is exactly what’s going on with mine n I just bought mine a couple days
AbleGrid  
#6 Posted : Sunday, March 08, 2020 6:14:41 PM(UTC)
AbleGrid

Rank: Administration

Groups: Administrators
Joined: 7/7/2016(UTC)
Posts: 66

Originally Posted by: Timbaylor12 Go to Quoted Post
This is exactly what’s going on with mine n I just bought mine a couple days


Thanks for your reply.
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