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Haley  
#1 Posted : Monday, April 01, 2019 2:07:10 AM(UTC)
Haley

Rank: Administration

Groups: Registered
Joined: 2/16/2019(UTC)
Posts: 12
U.S. Minor Islands
Location: Irvine

Recently, some customers email us that they still confronted some problems after reading user's manual carefully.
Some customers complained to us that only one earbud works while others said earbuds could not charge.
Based on their problems, we analyzed as below:

① The reasons why only one earbud works:
A. The earbuds ran out of battery.
B. Left and Right earbuds couldn’t pair successfully.
C. Connect vice Earbuds to device first, host earbuds can't connect with the device.
(Both earbuds share same Bluetooth name)

② The reasons why earbuds could not charge:
A. The charging cabin ran out of battery.
B. Earbuds weren't take aim at charging contacts.
C. The charging contacts have been clogged by ear lipid or dust.

To prevent these problems from happening, here are some tips:

① Make sure charging cabin is always filled with power.
Honax Charging
Pyxis Charging

② Put earbuds to charging cabin and take out earbuds at the same time to pair them.
Honax Pairing
Pyxis Charging

A. Normal Mode: You will hear notification ringtone “Connected” →“Right Channel”→ “Left Channel”
[Indicator: Host earbud(R): Lights blink quickly; Vice earbud(L): Lights flash]
B. Unpaired Mode: You will hear notification ringtone “Disconnected” →“Pairing”
(Indicators: Both earbuds blink quickly)
C. Forced-pairing Mode: Take out earbuds, both earbuds double-tap quickly at the same time.

③ Delete pairing devices on your cellphone and get it paired again.
(To prevent it from having paired with vice earbud)

④ Keep well maintenance of earbuds in daily use.
A. Wipe the touch panel with a dry cloth
B. Wipe charging contacts with a clean cloth after use in case there is dirt.
C. Clean the filter net of earbuds regularly. It will cause sound distortion if the plugs have not been maintained or cleaned for a long time.
D. Keep the earbuds in a well-ventilated place free from high temperature and humidity.

Note:
① We recommend take out host earbud first(Right earbuds)

② Function Theory: Earbuds pairing first and connect to device next.

③ If you enter into single-ear mode by accident(Only work for Right Earbuds)
and you want to reset earbuds to stereo mode, delete the pairing on your device, take it out of charging cabin and get it paired again.

Edited by user Tuesday, April 02, 2019 12:02:12 AM(UTC)  | Reason: Not specified

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