So I have had this device for less then 6 months. Everything was going well until this last week, it went from 60% charged to 0% charge in 1 single day. It sat in my car all day and it was only 1 short trip to work and 1 short trip home, it died in the middle of my return trip home and that's odd, 60% should have carried me through several more days, and not just 10 hours.

I have had my device charging for 18 hours, I'm using the supplied cord and I have tested the clock the cord is plugged into and everything is normal. It says on with the red light, but it goes out when I take it off the charger and won't light up. I have removed the Sim card several times and even tried walking all around with it. Normally when I turn it on, there is a green and blue light that comes on and they eventually go out but those lights won't come on!

This makes no sense to me, it looks like it would be charging but it obviously won't hold a charge. I know it's not the cord or the block, heck I have 6 brand new USB cords and another 11 that I have gotten for phones. Customer service wants to send me a cord but that's NOT gonna fix this, there is a problem and it's obvious to me it's not a cord or block issue. It's not normal for any device to suddenly drain its battery, 60% would have easily lasted me several days or a week.

It was partly charged and suddenly went dead, but I am confused on how I'm still on a red light? It looks like all 3 of my light pannles are red? 18+ hours should have put some type of charge to it, that's a very very long time. I don't understand what's happened? My device has died before and I have had to recharge it from 0% before but this is something else.

I asked if I cant get this fixed if I could please have my 6 month renewal refunded before it starts, I have had this device long enough to know when something is wrong, and I already haven't been able to use this for 2 weeks and don't want to loose 6 more months.

Please if anyone can help me I would greatly appreciate it, sorry this is long im very very upset, and the customer support hasn't helped me st all, if anything they have made me feel stupid and also not been helpful about possibly returning my money if this won't get working...